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Over the last decade, the voices of constituents having been growing louder in asking for outdated, inefficient, and slow paper-based services to be replaced with online services that keep pace with the private sector, and governmental organizations continue to rise to that ask. No wonder, then, that digital government—the practice of digitizing the citizen/government interface experience, or more broadly, providing government services digitally—is NASCIO priority number 2. Facilitated in part a rise in secure and customizable low-code / no-code and secure PaaS (Platform as a Service) offerings, governments these digital government services can be extraordinarily wide-ranging, including everything from online city bill pay, to online petitions, or even the option to video-call into a council meeting. Along with the usage of these services come necessary considerations to ensure equitable and safe access to said services, including accessibility, identity management, and privacy.
NASCIO Top 10