With new technology comes new challenges for your staff. Internal analysis of personnel, recruitment, training and communication is only the start of workforce transformation.

For many employees today, particularly those who interact with technology with some trepidation, the pace of change in IT services can seem almost out of control. With critical new cloud services cropping up yearly instead of once a decade, updates that can radically change a UI overnight, and shifting business priorities and even work locations, it’s critical to ensure your workforce’s skills are continually refreshed and kept up to date. Organizations need to deeply consider questions of: who do we recruit when we’re now competing not just at the local or state level, but with the entire world? How should our existing staff be organized? What skills are actually required by our organization? While these types of workforce considerations are less technical and more staff and process oriented, they nonetheless have a critical impact on IT and require careful analysis of business processes, staffing, recruiting, training, communication, and the integration of technology with your staff. A clear modernization and adoption plan is a must, so all stakeholders feel like they are part of the solution throughout the process.

This goal is all about investing and re-tooling the workforce for today’s challenges. This means retaining and upskilling your resources that are already in house by continuing to invest in your workforce by providing them continuous learning via online learning tools that provide them knowledge and on-demand skill tracks for the various cloud tools they are interested in learning in order to become more efficient in the tools they leverage every day. Workforce transformation is not a static goal, organizations need to continuously evaluate their situation and goals to make sure everything is aligned.

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