Commercial Priority Update
Week of August 13, 2026
Microsoft Teams now allows administrators to enable automatic recording and transcription for Teams call queues, ensuring calls answered by representatives are captured without requiring manual action from agents. Admins can configure the feature per queue through the Teams admin center or PowerShell, with granular controls over recording, transcription, and agent access to recordings. Recordings are stored in SharePoint and accessible through the Queues app call history, giving organizations a consistent, auditable record of customer interactions. The feature is currently rolling out for Commercial and GCC environments and requires a Teams Premium license for the Queues app.
Update Archives
Commercial M365 Roadmap Updates
Find out what’s coming, what’s going, and what it means for you and your operations. View all Microsoft 365 roadmap updates for the week of August 13, 2026.
Microsoft 365 app: Microsoft Places Support to GCCH and DoD
“Microsoft Places is an AI-powered workplace app for flexible work. Places helps organizations reimagine flexible work with AI, enables employees to connect more easily in person so that they can make the most of in-office days.
ID: 497998 Release: Microsoft 365 – GCC High, DoD Tags: October CY2026
Microsoft Copilot (Microsoft 365): Copilot memory in Researcher
Copilot memory within Researcher brings forward relevant context from your past interactions—helping ground insights, personalize outputs, and reduce repetitive setup as you explore complex topics.
ID: 562996 Release: Microsoft Copilot (Microsoft 365) – Worldwide (Standard Multi-Tenant) Tags: November CY2026
Microsoft Teams: Additional health signals available for Teams Rooms on Android on Pro Management Portal
Expanded Pro Management Portal (PMP) health monitoring for Teams Rooms on Android by surfacing device health signals including storage health, Teams meeting app, calendar sync, secondary display health and network. When issues are detected, PMP will automatically generate actionable alerts and support ticket creation workflows, enabling IT administrators to proactively identify and triage room health issues before they impact meeting experiences.
ID: 566856 Release: Microsoft Teams – Worldwide (Standard Multi-Tenant) Tags: October CY2026
Microsoft Teams: Clearer text highlighting in dark mode and high contrast mode
We’ve improved how highlighted text looks when composing messages in dark mode and high contrast mode, giving you a more consistent editing experience.
ID: 566858 Release: Microsoft Teams – Worldwide (Standard Multi-Tenant), GCC, GCC High, DoD Tags: September CY2026
Microsoft Viva: Viva Glint – Copilot admin configuration assistance
A Copilot-powered conversational assistant embedded in the Viva Glint admin experience that answers configuration and how-to questions and provides step-by-step guidance. Responses will include deep links to configuration pages streamlining navigation and discoverability. Only available for Viva Glint users with Admin permissions.
ID: 567320 Release: Microsoft Viva – Worldwide (Standard Multi-Tenant), GCC Tags: September CY2026
Microsoft Teams: Updated header and dashboard for chats and channels on mobile
You can now get oriented and take action faster when using Teams on mobile, with a redesigned header and lightweight dashboard that brings key channel details, people, and pinned content into one intuitive place. It creates a more predictable, familiar experience across desktop and mobile so you can move faster with less friction.
ID: 567461 Release: Microsoft Teams – Worldwide (Standard Multi-Tenant), GCC, GCC High, DoD Tags: September CY2026
Microsoft Teams: See more messages on mobile
We are introducing a more streamlined messaging experience that displays more content on screen while improving readability when using Teams on mobile. These updates make it easier to scan conversations and follow the discussion flow, helping users stay productive and engaged wherever they work.
ID: 568067 Release: Microsoft Teams – Worldwide (Standard Multi-Tenant) Tags: September CY2026
Microsoft Teams: Badges in Profile Card in Teams
You can now see Awards and Certifications as badges on a user’s profile card, bringing a more consistent experience across Teams and Outlook.
ID: 568078 Release: Microsoft Teams – Worldwide (Standard Multi-Tenant) Tags: September CY2026
Outlook: Insert Signature Image from OneDrive
Users can now insert images into their email signature directly from OneDrive, in addition to the device photo library.
ID: 568079 Release: Outlook – Worldwide (Standard Multi-Tenant) Tags: August CY2026
Microsoft Edge: Automatically unsubscribe users from notifications sent by scam and malicious sites
Microsoft Edge now helps further protect users from malicious web notifications. When a notification leads users to a site that Microsoft Defender SmartScreen blocks as a scam, phishing, or malware page, Edge automatically stops that source from sending users further notifications and lets users know. Users can review and restore any of these sites anytime under edge://settings/privacy/sitePermissions/allPermissions/notifications.
ID: 568366 Release: Microsoft Edge – Worldwide (Standard Multi-Tenant) Tags: September CY2026
Outlook: Filter Messages by Events
You can now filter your messages for calendar invitations. Simply go to the filter and select Events from the drop down.
ID: 568760 Release: Outlook – Worldwide (Standard Multi-Tenant), GCC, GCC High Tags: August CY2026
OneDrive: Improved OneDrive experience in iOS Files app
OneDrive is updating its integration with the iOS Files app to use Apple’s Replicated File Provider API. This update provides end-user improvements such as better upload progress. As part of the change, read-only Shared and Libraries locations will no longer appear in the Files app integration. Users can use Add to OneDrive for shared content and libraries they need to access, including write access where permitted.
ID: 568761 Release: OneDrive – Worldwide (Standard Multi-Tenant) Tags: August CY2026
Microsoft Copilot Studio: Agent Readiness in Microsoft Copilot Studio
Agent Readiness gives makers a real-time, always-visible health check for their Copilot Studio agents. A single “Review” indicator in the build experience surfaces anything blocking or at risk — from policy restrictions to missing evaluations — before it derails a publish. Blocked capabilities are grayed out up front with a clear reason, so makers never waste time configuring something that was never going to work.
ID: 568762 Release: Microsoft Copilot Studio – Worldwide (Standard Multi-Tenant) Tags: September CY2026
Microsoft Viva: Viva Engage: New left navigation controls — collapse, resize, increased favorites cap, and reorder favorites capabilities
We’re introducing a set of left-navigation improvements in Viva Engage on the web that give people more control over their navigation pane. These are additive, user-driven changes — users can collapse the left nav, resize its width, favorite up to 50 communities, and drag to reorder their favorited communities. None of these changes alter which destinations appear in the navigation. These enhancements are applicable to all surfaces that have the Engage left navigation menu – Web, and the Engage app in Teams and Outlook.
ID: 568763 Release: Microsoft Viva – Worldwide (Standard Multi-Tenant) Tags: August CY2026
Microsoft Teams: Proximity join support for attendees in Teams events from Teams Rooms on Windows and Android
Attendees can take advantage of proximity join with Teams Rooms on Windows and/or Android for fast, effortless connection to nearby room systems during Teams events, such as town halls, webinars, and structured meetings.
ID: 568781 Release: Microsoft Teams – Worldwide (Standard Multi-Tenant), GCC, GCC High Tags: September CY2026
Microsoft Teams: Teams Admin Center – Single pane for monitoring & troubleshooting for meetings and calls across the organisation
Administrators can monitor meeting and call health across the organization, uncover recurring patterns, and proactively troubleshoot issues impacting users in both active and completed meetings and calls.
ID: 568782 Release: Microsoft Teams – Worldwide (Standard Multi-Tenant), GCC Tags: September CY2026
Microsoft Purview: Adaptive Scope evaluation control with recipient and site owner lifecycle status
Microsoft Purview Adaptive Scopes will provide administrators with explicit control over lifecycle-state evaluation for recipients and site owners, helping ensure policy targeting and scope membership remain aligned with organizational requirements.
ID: 568785 Release: Microsoft Purview – Worldwide (Standard Multi-Tenant) Tags: October CY2026
Microsoft Edge: Changes to local IP address detection for proxy auto-config (PAC) scripts
Microsoft Edge is changing how it selects the local network address reported to proxy auto-config (PAC) scripts and is adding administrator control over it. The default IPv4 and IPv6 probe destinations now match Chromium’s defaults. Administrators can override these defaults using the PacMyIpAddressIPv4ProbeAddress and PacMyIpAddressIPv6ProbeAddress policies when required by their network routing.
ID: 568787 Release: Microsoft Edge – Worldwide (Standard Multi-Tenant) Tags: September CY2026
Outlook: Enhanced user interface updates for iPhone and iPad
People using Outlook for iOS on iPhone and iPad will see refreshed interface elements aligned with the latest Liquid Glass iOS visual experience, including modernized app chrome, navigation, and use of screen space. It will be enabled by default with no administrator action required.
ID: 568789 Release: Outlook – Worldwide (Standard Multi-Tenant), GCC, GCC High, DoD Tags: September CY2026
Planner: Refreshed experience and new capabilities
Microsoft Planner will be updated with a cleaner, more modern interface, improved navigation, responsive layouts, and a more consistent experience across Planner in Teams and Planner for the web. This update also introduces Goals in basic plans.
ID: 568791 Release: Planner – GCC Tags: September CY2026
Planner: Refreshed experience and new capabilities
Microsoft Planner will be updated with a cleaner, more modern interface, improved navigation, responsive layouts, and a more consistent experience across Planner in Teams and Planner for the web. This update also introduces Goals in basic plans.
ID: 568792 Release: Planner – GCC High Tags: September CY2026
Microsoft Copilot Studio: SQL server Support in Microsoft Copilot Studio
The Azure SQL Knowledge Source capability extends the range of enterprise data sources that makers can leverage when building agents in Copilot Studio. This enables organizations to bring business-critical information stored in Azure SQL into their agent experiences using the same knowledge-centric approach that customers already use across other supported knowledge sources. Azure SQL knowledge support represents another step toward a unified knowledge platform strategy, where customers can connect enterprise data sources through a common knowledge framework and leverage those sources consistently across agent experiences. It also strengthens the story for organizations seeking to build grounded, enterprise-ready AI solutions using existing Microsoft data assets.
ID: 568930 Release: Microsoft Copilot Studio – Worldwide (Standard Multi-Tenant) Tags: September CY2026
OneDrive: Manage access to the OneDrive Photos Desktop experience
OneDrive is adding administrative controls for the Photos experience on Windows. Organizations can manage whether users sign in with personal Microsoft accounts. These controls help IT teams align OneDrive Photos with their access, data governance, and device-management requirements.
ID: 568931 Release: OneDrive – Worldwide (Standard Multi-Tenant) Tags: August CY2026
Microsoft Teams: Use Copilot Chat after a call in Queues app
After a recorded call is completed, use Copilot in the Queues app to quickly catch up on key details, uncover insights, and resolve customer issues faster without having to manually search through a transcript or listen back to a recording. Navigate to the unified call history in the Queues app, select the recorded call record, and launch the Copilot Chat sidecar from within the Recap tab. You can then ask Copilot to generate a summary or answer questions about specific details related to the call.
ID: 568933 Release: Microsoft Teams, Microsoft Copilot (Microsoft 365) – Worldwide (Standard Multi-Tenant) Tags: September CY2026
OneDrive: Uninstall OneDrive Photos without affecting file sync
OneDrive is giving people more control over their Windows experience by allowing them to uninstall the OneDrive Photos experience independently. Removing the Photos experience does not uninstall the OneDrive app, interrupt file sync, or delete photos and files. This provides a clear removal option for people who prefer to manage their photos with another app.
ID: 568934 Release: OneDrive – Worldwide (Standard Multi-Tenant) Tags: September CY2026
Microsoft Purview: Information Protection-Auto-labeling per-policy coverage report
For each enforced auto-labeling policy, admins can view how files processed during enforcement correlate to the latest simulation run. The per-policy coverage report shows volumes of files that have been labeled or are not yet labeled, and whether those files were included in the last simulation snapshot. This helps admins understand enforcement progress for a specific policy against the data state captured during simulation, while also identifying files that were not found in the simulation snapshot but were processed during enforcement.
ID: 568935 Release: Microsoft Purview – Worldwide (Standard Multi-Tenant) Tags: September CY2026
Microsoft Teams: Facilitator Can Join Channel Meetings
Facilitator can now join meetings set up in Teams channels. Facilitator helps participants run more effective meetings through the ability to take live notes, manage the agenda, answer questions, and capture tasks.
ID: 568936 Release: Microsoft Teams – Worldwide (Standard Multi-Tenant) Tags: September CY2026
Microsoft Teams: Intelligent call recaps in Queues app
Spend less time catching up on call recordings to resolve customer issues faster. For recorded call queue calls, the Queues app now supports intelligent call recaps for recorded calls that includes AI-generated summary notes, key discussion points, and follow-up actions. Navigate to the call record in the Queues app and select the Recap tab to access.
ID: 569017 Release: Microsoft Teams, Microsoft Copilot (Microsoft 365) – Worldwide (Standard Multi-Tenant) Tags: September CY2026
OneDrive: Anchored comments in the PDF viewer
Microsoft is adding anchored comments to the PDF viewer in OneDrive and SharePoint on the web. Users can attach a comment to a specific spot on a page, to selected text, and collaborate through replies and @mentions — bringing PDF review to parity with commenting in Office documents. This feature will be on by default and requires no admin action.
ID: 569020 Release: OneDrive, SharePoint – Worldwide (Standard Multi-Tenant), GCC, GCC High, DoD Tags: October CY2026
Outlook: Purview Label Inheritance from Email Attachment for iOS and Android
Outlook for iOS and Android will support Microsoft Purview sensitivity label inheritance from attachments. When users attach files with sensitivity labels, Outlook can automatically apply or recommend an email sensitivity label based on organizational policy settings. This helps organizations maintain consistent data classification and protection while reducing manual labeling effort.
ID: 569021 Release: Outlook – Worldwide (Standard Multi-Tenant), GCC, GCC High, DoD Tags: September CY2026
Outlook: Microsoft Purview Label Inheritance from Email Attachments
When composing an email in Outlook for Mac, Microsoft Purview sensitivity labels can be automatically applied or recommended based on the sensitivity labels of attached files. This helps users consistently protect sensitive information, reduces manual labeling effort, and supports organizational compliance requirements by aligning email protection with the sensitivity of attached content.
ID: 569022 Release: Outlook – Worldwide (Standard Multi-Tenant), GCC, GCC High, DoD Tags: September CY2026
Outlook: Language support for Summarize in Classic Outlook
When the content language and the Outlook language do not match, you will be able to select a different language to view summarize Copilot responses.
ID: 569023 Release: Outlook – Worldwide (Standard Multi-Tenant) Tags: October CY2026
Microsoft Teams: Slash commands for apps
You can now interact with your favorite apps directly from Teams chat and channels compose box using slash commands. Type / and start interacting with Apps and Agents, invoke workflows and more.
ID: 495002 Release: Microsoft Teams – Worldwide (Standard Multi-Tenant) Tags: August CY2026
Planner: Available in Outlook
Planner in Outlook brings all your tasks, plans, and the new Planner Agent directly into your inbox, so you can manage work where you already work.
ID: 513278 Release: Planner – Worldwide (Standard Multi-Tenant) Tags: August CY2026
Microsoft Teams: Entra passwordless resource account support for Teams Rooms on Windows and Android devices
Teams rooms on Windows and Android, Panels and Teams Phones now supports Entra Resource Accounts for secure, passwordless sign-in that separates device and user identities. IT admins can migrate to Entra accounts easily with the migration wizard, and track progress using a dashboard in the Pro Management portal.
ID: 558853 Release: Microsoft Teams – Worldwide (Standard Multi-Tenant), GCC, GCC High Tags: August CY2026
Microsoft Teams: Unblock users to send message while file is uploading in the background
Large file sharing in Teams today introduces blocking behavior, forcing users to wait for uploads to complete and disrupting real-time collaboration. To improve productivity and reduce perceived latency, we are introducing asynchronous file uploads. This allows users to continue sending messages while the file uploads in the background, enabling a more seamless and uninterrupted collaboration experience.
ID: 560813 Release: Microsoft Teams – Worldwide (Standard Multi-Tenant), GCC, GCC High, DoD Tags: August CY2026
SharePoint: Admin Center – detailed report on Everyone except external user permissions
The new report provides SharePoint Advanced Management admins complete item level details of permissions granted to Everyone except external user and Everyone special SharePoint groups.
ID: 561038 Release: SharePoint – Worldwide (Standard Multi-Tenant) Tags: August CY2026
Microsoft 365 app: New Copilot Notebooks design in the Microsoft 365 Copilot App
The new Copilot Notebooks design in the Microsoft 365 Copilot app now lets users organize related chats, output creations, and references into a persistent AI workspace. Copilot uses the Notebook’s accumulated context to ground responses, so work continues across sessions instead of starting over each time. While this is the quicker, light-weight Notebooks experience, you can still find the fuller, workspace-forward experience in OneNote.
ID: 562662 Release: Microsoft 365 app – Worldwide (Standard Multi-Tenant) Tags: August CY2026
Microsoft Teams: New layout when sharing content for Teams events
Organizers and presenters who have access to production tools will see updated layout options when sharing content in the “Manage what attendees see” experience for Teams events. The available layouts are “Speaker focused”, “Content focused”, and “Content only”. The new Speaker focused layout prioritizes presenter video alongside shared content for greater visibility. This feature is available for Teams events organizers with a Teams Enterprise license. This feature is available on Teams for Windows desktop and Mac desktop.
ID: 564613 Release: Microsoft Teams – Worldwide (Standard Multi-Tenant), GCC, GCC High, DoD Tags: August CY2026
Microsoft Teams: New room optimization mode user experience in Teams desktop
Users can more easily use their laptop for meetings and collaboration in spaces like focus or huddle rooms that don’t yet have a Teams Rooms system. The new room optimization mode replaces shared display mode, has a new location, and enables or disables room-specific features. When room peripherals are connected, Teams can automatically select audio and video devices, enable speaker recognition and shared display, and disable voice isolation.
ID: 564912 Release: Microsoft Teams – Worldwide (Standard Multi-Tenant) Tags: August CY2026
Microsoft Teams: Automatic recording and transcription for Teams Call Queues
Administrators can enable automatic recording and transcription for Teams call queues. When enabled, calls answered by calling representatives are automatically recorded without manual action. Admins configure the feature per queue via Teams admin center or PowerShell, with controls for recording, transcription and agent access to recordings. Recordings are stored in SharePoint and available through the Queues app call history. Note: Queues app requires a Teams Premium license.
ID: 565215 Release: Microsoft Teams – Worldwide (Standard Multi-Tenant), GCC Tags: August CY2026
Microsoft Teams: External presenters can access production controls for Teams events
Organizations can allow external presenters to manage Teams events by granting them access to production controls. Federated (B2B) and guest users can be specified in the “Who has control of production tools” setting, enabling trusted external presenters to run events and manage what attendees see. This feature supports organizations that work with third-party event producers and vendors.
ID: 567298 Release: Microsoft Teams – Worldwide (Standard Multi-Tenant), GCC, GCC High, DoD Tags: August CY2026
Microsoft Teams: Ability for IT admins to customize the user notification messages for recording and transcription in calls
This feature enables IT admins to customize a portion of the user notification messages for recording and transcription during Teams calls.
ID: 567302 Release: Microsoft Teams, Microsoft Copilot (Microsoft 365) – Worldwide (Standard Multi-Tenant), GCC, GCC High, DoD Tags: August CY2026
Microsoft Teams: Enhanced delegated calling with delegate call access restrictions and join notifications
Call delegation in Teams now includes new controls that give delegators greater privacy and control during active calls. Delegators can lock an ongoing call to prevent delegates from joining or resuming the call and can optionally enable warning tones that notify participants when a delegate joins or resumes a call.
ID: 567306 Release: Microsoft Teams – Worldwide (Standard Multi-Tenant), GCC, GCC High, DoD Tags: August CY2026
Microsoft Teams: View and manage auto attendant shared voicemails directly in the Queues app
Calls to an Auto Attendant that are routed to voicemail will now appear directly within Queues app. This enables organizations to manage shared Auto Attendant voicemails in a centralized experience, making it easier for teams to track, triage, and respond to customer messages.
ID: 567457 Release: Microsoft Teams – Worldwide (Standard Multi-Tenant), GCC Tags: August CY2026
Microsoft Teams: Teams shared display mode and peripheral detection available for DoD environments
Shared display mode in Teams is now available in government DOD environments, enabling more seamless and private meeting hosting from your PC. Additionally, peripheral detection for bring-your-own-device spaces is available for inventory management and reporting through the Pro Management portal.
ID: 567465 Release: Microsoft Teams – Worldwide (Standard Multi-Tenant), DoD Tags: August CY2026